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Frequently Asked Questions
What is Valoura and what products do you sell?
Valoura is a New Zealand-focused online store offering a carefully selected range of jewellery, clothing, makeup, and baby care products. Our goal is to provide stylish, practical, and trending products that are accessible and affordable for everyday customers across New Zealand.
How long does shipping take within New Zealand?
Delivery times generally range between 8 to 20 business days, depending on the product and supplier. Once your order is shipped, you will receive tracking details so you can follow your package’s progress until it arrives.
Are your prices shown in New Zealand dollars (NZD)?
Yes, all prices on Valoura.co.nz are displayed in NZD, so there are no surprises at checkout. Any applicable taxes or shipping charges are clearly shown before you complete your purchase.
What payment methods do you accept?
We accept major debit and credit cards, along with other secure payment options displayed at checkout. This allows customers across New Zealand to shop conveniently and confidently.
Is it safe to shop and make payments on Valoura?
Absolutely. Valoura uses secure payment gateways and encryption technology to protect your personal and payment information. Your data is handled with care to ensure a safe and reliable shopping experience.
What should I do if my order arrives damaged or incorrect?
If you receive a damaged, defective, or incorrect item, please contact our customer support team with photos of the product. We will review the issue and arrange a replacement or refund as quickly as possible.
Are the product images and descriptions accurate?
We aim to provide clear, accurate product images and detailed descriptions. Minor variations in colour or design may occur due to lighting or manufacturing differences, but the core product features will remain consistent with what is shown on the website.
Do you offer discounts or promotions?
Yes, Valoura regularly offers special deals, seasonal discounts, and limited-time promotions. You can stay updated by subscribing to our newsletter or checking the homepage for the latest offers.
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