Frequently Asked Questions

What products does Valoura sell?
We offer a wide range of products including clothing, jewellery, baby care essentials, and cosmetics — all curated for quality, style, and value.
How can I place an order?
Browse our store, select the items you want, add them to your cart, and complete checkout by providing shipping and payment details. You’ll receive a confirmation email once your order is processed.
How long does shipping take?
Shipping times vary depending on your location:
  • New Zealand: 10–25 business days
  • Australia: 12–28 business days
  • United States / Canada: 12–30 business days
  • Europe / UK: 14–30 business days
  • Rest of World: 15–35 business days
Processing time is 2–5 business days. Tracking information will be emailed once shipped.
Do you offer international shipping?
Yes, we ship worldwide. International orders may be subject to customs fees, duties, or taxes, which are the customer’s responsibility.
Can I return or exchange an item?
Yes. Returns must be requested within 7 days of delivery and items should be unused and in original packaging. Certain items like cosmetics and personal care products may not be returnable for hygiene reasons. See our Refund & Return Policy for details.
What payment methods do you accept?
We accept all major payment methods supported by Shopify Payments and PayPal. All transactions are secure and encrypted. We do not store full payment details.
How do I track my order?
You will receive a tracking number via email once your order is shipped. You can track your package on the courier’s website or directly through our store.
How can I contact Valoura?
You can contact us at:
  • Address: 21 Ferndown Avenue, Papatoetoe, Auckland 2025, New Zealand
  • Phone: +64 21 188 6022
  • Email: valouranz@gmail.com
Do you offer discounts or promotions?
Occasionally, we offer special discounts and promotions. Sign up for our newsletter to stay updated on sales and exclusive offers.
Are your products safe and genuine?
Yes. We carefully source products from trusted suppliers. All items are inspected to ensure they meet our quality standards. Baby care and cosmetics comply with relevant safety guidelines.